Microsoft Teams meeting codes

Previous Pexip documentation stated that Microsoft Teams meeting codes are always 9 digits long. However, Microsoft Teams now generates meeting codes up to 13 digits long.

This article lists the Pexip Infinity configuration that you need to review and/or update to ensure that your Microsoft Teams CVI gateway can handle Microsoft Teams meeting codes that are between 9 and 13 digits long.

  1. Within the Pexip Infinity Administrator interface, check and update any Virtual Reception (IVR gateway) Post-lookup regex match and Destination alias regex match field regexes:

    1. Go to Services > Virtual Receptions.
    2. Select each Virtual Reception in turn that you have configured to handle calls into Microsoft Teams.

    3. If you have used any regexes in the Post-lookup regex match or Destination alias regex match (in the Advanced options section) fields, ensure that they do not restrict the meeting code that can be entered by the caller into the Virtual Reception (IVR gateway) to exactly 9 digits.

      For example if the regex contains something like (\d{9}) then it must be changed to (\d{9,13})

      Regexes such as (\d+) that do not specify a specific number or range of digits do not need to be updated.

  2. Within the Pexip Infinity Administrator interface, check and update any Call Routing Rules Destination alias regex match field regexes:

    1. Go to Services > Call Routing.
    2. Select each Call Routing Rule in turn that you have configured to handle calls into Microsoft Teams.

    3. If you have used a regex in the Destination alias regex match field, ensure that it does not restrict the meeting code length to exactly 9 digits.

      For example if the regex contains something like (\d{9})(@example\.com)? then it must be changed to (\d{9,13})(@example\.com)? (where example.com will be your own domain).

      Regexes such as (\d+) that do not specify a specific number or range of digits do not need to be updated.

  3. If you have any call control platforms between the VTC endpoint and Pexip Infinity, such as VCS, CUCM, DMA or similar, you must also check and update any rules on those platforms that rely on exactly 9 digits for a Teams meeting code.

You do not need to make any changes to the Pexip Teams Connector, or to your Teams (Microsoft 365) configuration.